Velox MobileContact us
Include your app version, iOS or Android version, device model, a short description and steps to reproduce the issue. Add a screenshot only if it contains no confidential information.
Never send passwords, OAuth tokens, customer records or confidential code. Describe the problem without sharing business data.
Para ayuda en español, escribe al mismo correo e indica la versión de la app y los pasos para reproducir el problema. No compartas contraseñas ni datos de clientes.
Connect your Salesforce organization
Choose the correct login option. Use Custom Domain for your organization’s hostname, without a path. A Developer Edition organization is not automatically a sandbox. Ask your Salesforce administrator to confirm the appropriate login endpoint.
If access is denied, ask your administrator to verify API permissions, connected-app approval, MFA or SSO requirements and login restrictions. Reconnect if your session expires.
Before changing records or code
Check the active organization and environment banner. Test changes in a non-production organization. An interrupted request may still have completed in Salesforce; verify its result before retrying. Imports may partially succeed.
Monitoring and notifications
Keep the app open and connected for monitoring. The operating system can suspend the app in the background. Notifications are local and optional; continuous background monitoring is not provided. Refresh status when you return to the app.
Remove local connections and data
Use Settings → Delete All Device Data to remove app connections, saved queries, snippets, history, preferences, diagnostics and temporary exports. The action is also available before sign-in.
This does not delete your Salesforce account, remote records, backups or exported files. Remove connections or delete app data before uninstalling, because iOS Keychain credentials can survive uninstalling.
Diagnostics
Open Settings → Diagnostics to review local errors. Inspect and redact the content before sharing it. The app does not automatically send diagnostic logs to the developer.
Publisher
Giohanna Hervias
Contact: spectralabsdev@gmail.com
Data removal guide
Community feedback
Report a bug or suggest a feature, or ask the community. A GitHub account is required to post. Reports and discussions are public; use email for security or privacy requests.